No help from Fitbit

My last mail... Hi Fitbit Support , My wife’s device has also been reported on your system as have dozens of other mails from both of us. Somehow you people don’t connect mails but just give simple stupid answers without looking at the content. I’ve have said on many occasions both our phones are “DEAD” so you cannot reboot, re sync etc. etc etc. You have stated you are not prepared to escalate our claims and all you talk about is 1 year warranty. How many times do we have to tell you our devices and dozens of others as per the community site cease working after a year and so we are saying an inferior product costing more than others should be taken off the market or replaced. So basically you are telling us parrot fashion 1 year is over. ****** off. Not sure how you sleep at night. Anyway I am tired of this after 30 e mails over the past 3 weeks and no understanding of what we are trying to say, so we will go and buy our GOFIT at R599 which can do the same as your Fitbit. It is a pity these mails don’t get to the executives and that you as a first receiver have bear the brunt and just follow instructions. Regards Philip