NO FEEDBACK ON REPAIR

My complaint is not really about Dions, but more about fitbit. I purchased 3 off these fitbit units in December, and all of them have broken. I have one that I have handed in at Dions, a fitbit charge, on 10 May 2015. So far I cannot get any feedback on this unit. The people at Dions have been very helpful, the problem is at fitbit. These units become part of your life, and being without them is a huge loss, so one would expect some urgency in the repair which is totally lacking.