Lack of customer care

My Versa is one year and 2 months old. For almost two months I have been having trouble with it displaying the incorrect time. After connecting it to power, the time changes. After countless emails with Fitbit, they prompted me to follow all these instructions to fix the problem, however to no avail the problem persisted. They have just come back to me saying that “they’re sorry but they can’t do anything for me”. I’m stuck with this problem, with a watch that is basically brand new. I am utterly disappointed, this is after companies such as Garmin and JBL have always gone the extra mile for myself and my family. I won’t be supporting this brand anymore, they don’t look after their customers.