Fitbit - Worst service ever!

Bought my wife a Fitbit in March 2019. About a month ago the battery just broke. Charged it till 100%. 4-5 Hours from 100% to fully depleted. Called customer care. Asked me to perform several things and do a drainage test. After that they acknowledged that there is a battery problem and I must send a email to them with info on where I bought the product. A little while ago they responded saying it is outside the 12 Month warranty and can do nothing for us. Cannot change or repair the battery. If I compare this to the service I received from Suunto, THERE IS A HELL OF A BIG DIFFERENCE!!! Will definitely advise anyone NOT to buy Fitbit. Try SUUNTO. Excellent product with excellent after care and service!

No help from Fitbit at all... They rep**** with a email stating that:

"We would like to share with you that the Fitbit devices are made to last"

Funny!