FITBIT WARRANTY NON EXISTANT

We purchased a Fitbit Charge 4 in January of 2022 at Sportsmans Warehouse . The device comes with a 2 year warranty .

We took the device in to Sportsmans Warehouse in October 2022 , 10 months into the warranty , because of the clips that are attached to the casing , that broke off , and subsequently cannot be replaced ( You would have to purchase a new device ) . This happened when we attempted to attach a new strap as the original one tore . This was clearly a defective part on the device .

Sportsmans Warehouse , the place where we bought the device in the first place , and which stocks these devices , then turned us away and said that we needed to contact Fitbit directly and that we had to come and collect the device as they do not deal with warranty's .

After emailing FITBIT as there is NO other form of communication channels , they offer us a 35% discount on our next purchase .

NO WHERE IS THE TWO YEAR WAARANTY that they sell with the device . This is a MONEY MAKING PLOY !!!

I URGE PEOPLE NOT TO BUY ANY FITBIT DEVICE and if you purchase any fitness devices , ALSO DO NOT PURCHASE IT FROM SPORTSMANS WAREHOUSE !!!

After many emails to FITBIT , stating that we will not accept the 35% discount as the device carries a 2 year warranty and that we wanted to speak to a senior manager , we just get the same automated response .

I ONCE AGAIN URGE ANYONE THINKING OF PURCHASING A FITBIT NOT TO!! There are many other brands with excellent service out there !!

And as for purchasing at SPORTSMANS WAREHOUSE , there are plenty of other retailers out there that will assist in exchanging your defective device as well as assist with making contact with the suppliers . The fact that I bought the device from SPORTSMANS WAREHOUSE and not directly from FITBIT just really upsets me . Does SPORTSMANS WAREHOUSE do this will all there other products as well ?

An extremely upset ex client .