Fitbit verse

We contacted fitbit on there support website spoke to a lady she went through the diffrent things to see why screen would not come on she then looked into our user name ect and told us they would send a new one and then a week later told us it is not in warrenty anymore this is the 3rd verse we have got and the same problem happens all the time and she asked color we want ect the same thing happened to a friend and had a new one sent just to let fit bit no we will not buy a fitbit again service is good bud customer care is shocking we will go to another fitness watch we're service is better everyone we have spoken to have had the same problem