Fitbit Versa bad quality product and horrible customer service

My husband bought myself a Fitbit Versa 15 months ago. So take into consideration that this device is R3000 which is expensive but considered a "high quality" fitness device. Which why I always wanted one. Sunday past I went to take a nap and set my Fitbit alarm. The alarm never went off which is weird. When I checked my screen was completely blank. I thought my battery was flat so I charged it. The back light was still flashing but no screen. I logged the call with details to Fitbit. When we searched the internet we found that this is a known defect of certain devices. You can factory reset the device and some works and others don't. Mine of course is not working and though the screen came on a little bit it fades away. So I have one of these defect devices. They have a 1 year warranty on their devices, so if the defect/malfunction shows up after that time they dont support it. Their response was horrific in saying they cannot help since my device is older than a year already. When this device is so expensive. They know their devices wont last long hence only such short warranty. We have had cheap fitness devices that is older than 3 years and this expensive one has these issues. I will make sure the network groups I am associated to will know the bad quality of product and poor service of Fitbit. #Fitbitmustfall @fitbitsupport