KM
Kayleigh M

1 reviews | Active since Jul 2020

21 Jan 2021, 10:57

Fitbit to FitBAD!

In 2019 I purchased TWO Fitbit Versa devices while on Holiday, one for myself and the other for my sister. After months of saving and loads of excitement we finally received our devices which was working great... Until a few months before the warranty was about to expire both of our devices started giving problems. Eventually after a bunch of emails back and forth between myself and Fitbit support, they agreed to replace both mine and my sisters devices, the devices were replaced in the start of 2020 (with Versa 2 devices).

Now fast forward a few months (2021), after recommending Fitbit to friends and family and ranting on about their good after sales support, we again have the EXACT SAME PROBLEM with our devices.

After contacting them and asking for help and again communicating back and forth, this time around there was nothing they can do! Because the warranty of the FISRT device has expired and there is NO warranty on the SECOND device. Well my word.....

Explain to me how TWO of your devices give the exact same problem and stop working at the exact same time, luckily just before the warranty was about to end and then TWO brand new devices AGAIN give the exact same problem and took about the same amount of months to start giving problems as the previous devices. So FOUR devices from Fitbit BROKEN! And we have nothing to show for it.

So if your looking to get a reliable fitness device, that you pay a lot of money for and that will last you years, Fitbit is not the watch for you!

TWO devices in TWO years and then TWO devices for my sister in TWO years, it' a joke really! Never wasting my money again.

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