Fitbit Surge

Hi there. I am so deeply disappointed in the lack of response or even, at least, an acknowledgement, when several emails were sent thru to fitbit. This has been ongoing for the past year. The most recent and final straw was when my fitbit's one n only strap literally crumbled into small little pieces. Shreds of the material, as it eroded, just came off right before my eyes. Make no mistake, i loved my fitbit n i bought it and enjoyed wearing it and loved the features, which suited my lifestyle perfectly. Now, since the face of my surge works perfectly still, all i wanted was advice on replacing the strap. This is what my email covered but lo and behold, not one response. I am aghast that this company, who still cherishes such a growing and awesome reputation out there in the fitness world, would just ignore an email to their customer care dept. Very, very unprofessional and smacks of poor and *********** business practice. We, the consumer, is really making their business and name brand grow and this is what they think of us. UNACCEPTABLE!!!