Fitbit Strap

Handed my Fitbit in for a strap repair at Due South Canal Walk 2 months ago and no success to get feedback. The strap was starting to break at the *****s (bottom of strap where it attach to the fitbit). The strap should never break there. It is now 2 month without my fitbit and no feedback and Due South blaming fitbit. I actually don't care where the problem is, but need my Fitbit (fixed or new). This type of service is unacceptable