FiTBit - no support - no local response

Good day

In December 2018 I Purchased a FitBit versa from 3 months out of warranty it has failed.

FitBit do not offer any kind of repair of pay for exchange option. We have been told to buy a new one at full price.

For two weeks now we have been escalating to resolve the matter with FitBit - we cannot get any response from them with regard to escalating the case, the local distributor (core) does not respond to posts and email.

Their approach and unwillingness to stand by their product which costs thousands of rands is unacceptable.