Fitbit Ionic Recall PATHETIC

Fitbit recalled the Ionic for safety reasons. I registered for my refund and they immediately disabled my device. Yet it has been 3 months now and I have yet to receive my refund. When I enquire with support they give me a number in London to call. I live in South Africa. I don't know how many times they have " escalated " my request, yet I still have no refund.

In my view this amounts to theft. I had a device which I paid for, it is now useless to me and I have not been re-imbursed for it. And the entire process is pathetic. Nobody can give me an answer. I keep getting referred to someone else that doesn't have a clue