FITBIT GOES THE EXTRA MILE

My husband bought me a Fitbit Versa at Heathrow Airport mid-September 2019. I started wearing it straight away and discarded the box as we were travelling overseas for 2 weeks. In December the Fitbit overheated while charging and stopped working. I contacted the Fitbit support team via e-mail - I had no serial number (it is apparently on the box!) and also no proof of purchases except for the credit card statement on which the purchase appeared. Fitbit was amazing - never asked for any proof of purchase or the serial number. They told me that DHL will collect from me, sent the necessary documentation via e-mail, etc. DHL collected the parcel and my Fitbit went to the Netherlands. It arrived 3 days later in the Netherlands and I got an e-mail from Fitbit. Five days later I was told that they did not have a rose-gold Fitbit Versa to replace my Fitbit Versa with and enquired whether I would be happy with a black one. I rep**** and said no - I wanted a rose gold one. I was sent a Versa 2 (quite un upgrade!) and had it delivered to my house , also free of charge.

Hats off to the Ftbit team: they are professional, efficient and extremely patient and accommodating. I am a very happy customer.