Fitbit disappointment

I am so incredibly disappointed by a brand I have backed for years. After a year and a half my fitbit versa lite has stopped working, after taking cautious care of it. I checked reviews and realized other people have had the same issue with their fitbit that had just stopped working, so I contacted fitbit to find out if they could help. They told me everything I had tried before, changing charging port, restarting it and trying to figure it out on the app. Just for them to tell me there is nothing they can do and sent the link to purchase a new fitbit?? How is this the expectation when something was clearly faulty in my watch and no where to get it checked or fixed, their only solution is for me to spend more money to get a new fitbit??!! For such a well known brand, I can't believe that this is the only solution!