Fitbit charge 2 strap

Fitbit Charge 2 strap was broken but under warranty. Contacted their support and was promised a replacement strap between 7 to 10 working days. There was no fuss regarding the replacement, just a promise of the replacement strap. Did not even have to send purchase details, all was on their system. Just had to send a photo showing the broken strap. Replacement strap arrived within 5 (not working) days. Was delivered on the weekend. Very impressed by their service.