Fit Bits lack of back up

<p>We bought 2 Fit Bit 's in Dec 2015. One has just PACKED up and stopped working. we have taken it back to Sportsmans Warehouse Watercrest and speak to WHOEVER is IN the department to TRY to resolve the problem. Sportsmans Warehouse seem to be TRYING to help BUT 'Fit bits' SEEM to be NON CO-OPERATIVE. Ref no ********** 18. We took the unit in on 19 November 2016 (was broken BEFORE this). We JUST CANT GET ANYWHERE. I Andrew Wilkie (I paid for the units) question 'Fit Bits' committment to service and their willingness to honour their guarantee's. This concerns me for such a big company. i LOOK FORWARD to feedback and a POSITIVE way forward. We have tried NUMEROUS times the 'polite' and 'civil' way.</p>