Durability

<p>I bought my wife and myself a Fitbit HR 17 months ago. Recently my strap parished, and the charge port came loose. I contacted them only to find that they do not care about their customers after 365 days. I thought so after I been to the shop where I bought it, the sales person said that they changed the consept of the watches because of the comebacks.</p> <p>Be aware once you buy a Fitbit as there is more durable products on the market, and they do not worry about your loss. </p> <p>Do not waste your time to write a mail or visit their suppliers.</p>