dissapointing over priced products

<p>I have had my surge for a year and a half and the touch screen no longer works - customer support says there is nothing I can do, out of warranty, the best they can offer is 25% off another product.</p> <p>The watch costs R4000 and only works for a year and a half - surely if they know this is a common problem they should extend the warranty or lower the price to match the low quality.</p> <p>I will never spend money on another Fitbit even though I loved my watch while it worked, I am still insisting it gets replaced or my money back.</p>