Disappointed with FITBIT's Handling of Ionic Recall Refund

I am extremely disappointed with FITBIT's handling of the Ionic Recall refund process. Last year, I was informed that I was entitled to a refund of $299 for my affected device, and I promptly followed all the necessary steps outlined by FITBIT. However, despite my efforts, I have yet to receive the promised refund.

One of the most frustrating aspects of this ordeal is the lack of proper contact support from FITBIT. Instead of being able to reach out to a dedicated customer service team, I am forced to make expensive overseas calls for any queries or assistance. Even when attempting to contact FITBIT through these channels, I have received no response or assistance whatsoever.

Furthermore, FITBIT's customer service skills are severely lacking. Not only do they fail to respond to inquiries, but they also exhibit poor communication and follow-up practices. It's incredibly disheartening to feel ignored and disregarded by a company that I once trusted.

To add insult to injury, I have already discarded of the affected watch as per FITBIT's instructions, assuming that the refund process would be carried out efficiently. However, it seems that FITBIT has failed to uphold their end of the bargain, leaving me out of pocket and frustrated.

Overall, my experience with FITBIT regarding the Ionic Recall refund has been incredibly disappointing. Their lack of communication, poor customer service, and failure to fulfill their promises have left me feeling frustrated and disillusioned. I would caution others against relying on FITBIT for support or assistance in the future.