Broken Glass on Fitbit Charge 2 (Screen still working fine) (Fitbit Case ***9)

I bought my Fitbit as part of Vodacom combo deal on 17 Jan 2017 . A month ago the screen glass cracked for apparently no reason and I contacted them (See their ref/case no above). They requested photos and docs which I sent them . Their answer was a short and sweet "sorry , this is not covered by the limited 1 yr warranty applicable in SA .Problem is , according to https://community.fitbit.com it is clear that the outcome of your warranty query depends on on whose table your request lands . Cracked screens on the fitbit Charge 2 (without actually physically damaging it) seems to be an everyday occurance due to sub standard materials being used) Some clients (same scenarios) got an immediate replacement shipped to them , others got a 50% or a 25% discount on a new one. THERE IS NO DEFINITE CRITERIA DETERMINING THE OUTCOME . It is impossible to buy a new glass / repair it as there is no such service available in South Africa . After ten months in which I also encountered a broken strap , I am basically instructed to chuck it away . This is a R3000 watch. Please help !