Appalling Server from Customer Support

<p>I contacted custmer support on the 15 of Feb this year for an issue ive been having with my fitbit unit, as the glue on the strap was coming off, you would expect to be able to replace the strap but due to the genius idea they decided to make the strap and watch unit all one so you cant change the strap. Fitbit customer support are willing to change the unit which is great but will be on back order for 3-4 weeks which is okay (dont have an option) but now its been more than 6 weeks and i havent had a reply from them, i was sent a link to track and monitor my request but guess what the link doesnt work. as a customer i find there service appaling and an utter discace. as a return customer i wont be going back to them and will rather find another product.</p>