5 Weeks and Nothing done by Fitbit. Very dissapointed.

Pathetic. Second review. Hot called by Michael from Fitbit a day after my first review, I have been reassured my problem will be sorted out before my watch reaches 12 months, but apparently I have 24months warranty. The next day came, heard nothing, a week past heard nothing, tried contacting Michael after 3 weeks, nothing, its now been 5 weeks since I spoke with this agent from Fitbit and nothing has been done about my faulty watch. Im so dissapointed. Either they are too busy because too many people experience the same problem, or they just do not care about after sales service.