Worst experience at fit24gyms

I have attempted cancel my contract by sending an email and going to the gym and informing a lady at the front desk that I want to cancel the contract however I was advised there is nothing she can do and I have to wait for 30 days to get a response to this email and was told the lady who is going to respond is not interested. This is the second time I sent an email for cancelation and this is causing a distress on myself as I have other responsibilities on my shoulders. I also requested to be removed out of auto renewal but it was not done and the contract renewed and the first installment for the new year is going out on the 05/10. I am only 19 years of age and I have never had an account or contract and I was mislead from start of the contract that there would be no upfront fees and when I went to the office to query the manager was very rude to me and advised me that I was told that there will be an upfront cost. I am really appalled by the customer service that I received and I would never recommend everybody to join the gym, I will also inform all my colleagues so they can cancel their memberships as I do not want them to be caught up in this situations. The customer service I received was disgusting and it seems like their jobs are based on a lie and race as I noticed they treat different races differently which is unfair and pathetic. I went to the gym in park square and spoke to a lady on the 05/10 about cancelling this contract, she spoke to me using vulgar language, spoke to her friends about me in a different language saying that i am asking too many questions. This gym is pathetic and the service is disgusting.