Unhappy customer

I joined the fit24Gym in Umhlanga, the square and since we went to lock down they still charge us the same amount of monthly payments which is crazy because we are not using the gym. I requested to cancel the ,membership but they said i have to pay about R4500 cancellation fee but when i registered the consultant said I could cancel at any time with no charges. He also told me that I would be paying R200 a month but the debit orders took R300, when I asked about it they said R200 per month is only for credit card payments which the consultant did not tell me, i do not even have a credit card but he said I would be paying R200 per month. The consultant miss led me and just wanted a sale. I went to the gym a few times and if you ask for help with the machines the staff acts like they are annoyed. My husband's gym reduced monthly fees to R50 from R200 since lock down started I can't understand why we still have to pay the full amount yet we are not using the gym. The gym doesn't even have many of the things they said would be there such as cycling but the consultant said it would be there.