Save YOURSELF

I am disgusted at the customer service that I have received from Rivonia. When I was signing up the gym manager (Andre) and sales consultant (****sie) let me know that I would be paying my first debit on the 15/09. Since then I have gotten rude calls from the admin, denied access to the club, rude emails. All because I wanted them to stick to their word of letting me debit on the 15th like they said when I signed up. It has been a non stop fight. I even felt bad enough to blame it on myself, however after the last email I recieved I want nothing further to do with this gym. They cannot stick to their word, they do not care about their clients and they are only after closing deals and making money. They have been so bad that I'm more than happy to go back to Planet Fitness rather than deal with them. I will be spreading how I feel on multiple platforms. That entire company is petty and childish. From the admin down to the main head offices.