Poor Service Delivery

I joined the Fit24 gyms in Oceans Mall in 2023 when they opened up because I was happy with the premium I would be paying and their premises. Because of my work schedule I was unable to attend regularly and I decided to transfer my membership to someone else.

I paid the transfer membership fee, filled in required documents, submitted required documents and handed in my membership card. After a few months the membership account was in default and I was getting messages of missed payments. I went to the gym to inquire about why I was getting these notifications and they told me it was an error.

Another 2 months passed and I was now being called by debt collectors. I went back again to the gym with the emails and messages from debt collectors and Fit24 staff told me that they had misplaced the documents and even though the name on the membership on the system has changed, everything else is still the same.

I have been to the gym and even spoken to the branch manager but I was advised to ignore the debt collectors which is really hard to do when they call and email you daily.

I was happy with Fit24 but I am really disappointed by their terrible service in the end.