Pathetic customer service!!

I've been with this gym since it's first opening as gohealth, amazing service. However, when fit24 took over, the customer service is pathetic. During lockdown we were charged monthly for services not rendered, when you inbox them they give you a generic reply. Then I decided to Comment y on a post of theirs on instagram to see if someone would respond to my query. Lo and behold, they block me on their Instagram page and delete my comment. They have been charging us normal gym fees for the duration of the lockdown with no response as to what till happen after.. Then they complain about financial relief, when they are collecting fees for services not rendered. I am not the only person complaining or asking for assistance with this issue. Horrific experience with them and will never visit or support their facilities again.