Park Square Branch

The service and communication absolutely sucked during the move from The Crescent to Park Square.

We found out that we are no longer going to be at the Crescent from a page stuck on the ladies change room door. No sms or email or anything. The few texts received were incorrect dates given of the opening, when the gym had finally opened, no communication was made whatsoever. And apparently i have to pay for a new gym card because the new gym has new systems and no longer accepts the old card.

To make things worse, the reception tells my friend "why didnt you tell her she needs a needs a new card?" Really? Whose duty is that, your new customers informing your existing members or you as a business?

Absolutely regret joining you guys!