Horrible Service this gym *****s money don't waste your time even looking at this gym

I signed up at the crescent gym while it was still under Escape, which was a 3year contract at the time that allowed me access to both the crescent and Phoenix Plaza facilitates . This contract ended and I was switched automatically to a month to month contract. I am unable to use the Plaza gym as they where unable to pick me up on their system. I was not informed that the Fit24 had taken over/bought the crescent gym, I received ********** service from Escape whenever I called they would give me numbers to get a hold of their accounts department which just rings. I finally managed to get a hold of an account person at Escape who told me they cannot assist me as Fit24 has my contract. I am extremely upset as I have been debited for facilitates that I can’t use nor did I sign a contract or give permission for Fit24 to debit me, that information is private and the debit order taken is being done without my knowledge. I spoke to Lindo who advised me that I can get my refund for these monies that were debited by Fit24 I spoke to Stephne Burczak who refuses to refund and is forcing me to take time . To all Clients or ex clients experiencing this issue you will need to log a compliant with the consumer goods and services ombudsmen as per the CPA act you can request a refund for service paid for but not render by the company. We should not let anyone take away our hard earned money.