Formal Complaint Regarding Fit24 Gym

Dear Fit24

I hope this message finds you well. I am writing to formally lodge a complaint regarding Fit24 Gym. I have previously reached out about updating my banking details for the monthly installment debit, but unfortunately, this issue remains unresolved, and I am now facing a handover situation. This is quite concerning and goes against the Customer Act.

I am very disappointed with the service I have received. I made payments of R600 on July 22nd and R300 on August 30th, and it is not my responsibility that my banking details were not updated.

I expect immediate action on this matter and would appreciate prompt feedback. Despite sending ten emails regarding this issue, I have yet to receive a single call from the manager, which is unacceptable. My emails to *** and *** have not been addressed, and I am now receiving emails stating that I owe over R7000.

I have confirmed with my bank that no debit order was processed, as I did not receive a debit check for approval. I need clarity on who is at fault in this situation. Please contact me at ***, or I will be compelled to escalate this matter to Wendy Nola on East Coast Radio.

Thank you for your urgent attention to this issue.

Sincerely, Fathima