fit24gyms is a ****

Very pathetic services , they did not want to cancel my membership in 2020 because of the Covid 19 pandemic. I was unable to pay for the gym because i was unemployed and the gym was also closed with immediate effect. They did not even take the time to contact , email, or sms their clients on how to make a re arrangement or even allow us to reach out to them. I found that very unfair as when i got to the gym when things eased up a bit, i was told that the membership has been cancelled and i have been handed over to lawyers(debt collectors for this. Today i just got contacted by DMC Debt management telling me about a balance owing of R10914 for the very same gym that refused to assist me , failed to listen , failed to investigate at the time i had brought them proof that i was a non essential worker and was unable to continue with the member ship because of lack of income. Now today, they putting a bad name for me and sold the account to DMC ?? Why are they so abusive and not respecting consumers in this country?