Fit24 lack of service and no refund

Worst customer service ever.

I signed up for a gym membership on the 6th November and then found out I would be relocating for work so I needed to cancel. I sent through an email to the cancellation department as I was told by the rep at the branch I signed up at the very next day. I was informed by 2 people at the branch that I will get a full refund since I'm letting them know within 24 hrs.

However this was not the case as the cancellation department has refused to refund me. Their t&cs state all memberships are subject to refund within the 5 day cooling off period. Promos aren't refundable is stated in a different part of the t&cs. Taking into account this it can he seen that promos can't be refunded after the 5 day period.

The cancellation department takes forever to respond and does not provide any good service.

Worst experience and being ******.