Disgraceful Service, *********** Staff, and Broken Facilities

FIT 24 has been the worst gym experience I’ve ever had. Their service is an absolute disgrace, and they clearly don’t care about their customers. 1. Wrong Account Charges: Despite me informing them that I had switched banks and requesting they update my account details, they ignored this and charged the wrong account. Because of their negligence, I was forced to pay a penalty — for their mistake! 2. Contract Scandal: I signed a month-to-month contract, yet they are now refusing to cancel it and have continued to charge me. Their excuse? A “20-business-day notice” rule that they conveniently failed to inform me of when I signed up. This is nothing short of a ****. 3. *********** and Protected Staff: The staff are clueless and give conflicting information at every turn. I had to record one of their employees (with their knowledge) to prove the nonsense they were telling me. Instead of addressing the issue, their managers shield their employees from accountability. 4. Broken Facilities: To make matters worse, the steam room at this gym hasn’t worked in over 10 months! What am I even paying for at this point?

This gym is a joke. They don’t care about their customers, and they are clearly only interested in taking your money. If you’re considering joining FIT24 Gyms, don’t waste your time or money.