Compliment For Mpilo and Connie

I recently joined Fit24Gyms the Rivonia Branch. I was referred to the floor Assistant who showed me around the gym on my first day. I am giving 5 stars because a good staff compliment is hard to find and they definitely have it there. Mpilo made me feel comfortable and availed himself to help me and he didnt not recognise me thereafter. Great at building rapport. He represents the brand very well and is very talented because I have met gym employees and besides being nice for your to sign up, therafter they become unapproachable, however that cannot be said for Mpilo, his energy and drive is fantastic. The cleaning lady, I think her name is Connie, French accent, wow. She is genuinely nice and does her job well. She isn't just cleaning, she is helpful multitasks and represents the gym very well. Seeing her in the women's lockers is pleasant. She too is consistent.

The reality is that there are many things people can complain about or want to change. But these people fill in the gaps because they give the human touch to the experience. Im still new but also the front desk people and other staff have given me a really good impression. Fit24Gyms must hold on to these fantastic people, who still push your brand when behind close doors. I hope these 2 get rewarded when/for exceeding customer expectations by giving a fantastic customer experience.