Change in gym contract.

In July 2023 I signed a 3 year contract, which I had immediate regrets about. I returned to the gym a few hours later to cancel the contract. I was happy to sign a 12 month contract, and I wanted a refund. I was required to complete a contact cancellation form, which I did and submitted to the Fit24 Gyms contract cancellation department. Yes, they have a department for contract cancellation and refunds.

I was informed by email that my refund would take 21 days.

Six months later and countless emails (to which they stopped responding) and visits to the gym to follow up I finally received my refund. Oh, and an apology from the person dealing with it.

Yes, all ended well, although I’m down a good chunk of money from interest that the refund could have been accumulating. However my point is that I fail to understand why. There were no errors in the paperwork, as I was not requested for any further information or documentation.

Go figure. Just make sure that when you sign up for a gym contract with Fit24 Gyms, it’s exactly what you want.