1 reviews | Active since Oct 2017
my car still has the same problems they charged me for
I took my car in to get the gear selector fixed and a problem with the car overheating checked and fixed. My car layed untouched for 2 whole days and when I had finally had enough and told them I was coming to pick it up, they tell me everything is fixed apart from the gear selector. Now... that means that it's not supposed to overheat right? Well, this morning it overheated yet again. There's still the same problems I took the car in to get fixed, but I was charged the full quoted amount? They also 'cleaned' the car and charged me for it yet there's still dirt in every compartment. I want my money back. This is the worst service iv ever received from a car service, and it's not the first time this has happened.
Good day, Mr Ofentse Nyamane
Thank you for your post. It seems that you are very unhappy, for posting your grievance on all the social media networks. Not certain what you meant by us did deleted your review and blocked you from our page. But leaving that there, just the following: -
1. Your vehicle did come in on the 24/10/2017
2. On your job card you did request us to look and Quote you on the following (please note this is your exact wording): 1 Fasten Clutch Cable lite loose 2 Check fan as the car over heats in traffic 3 passenger door handle needs fixing
3. On the first day we did contact you to confirm what was wrong with the door handle and that we will be able to source a part for you and will have it the next morning. You did agree to this. (Total cost for this part and labour R 360.00)
4. The next morning this was done, and checking started on the mechanically side. The clutch cable was not loose, and you told you that one of the parts need to be ordered and we will only have this available the next week. (Selector Cables and Selector Gearbox) No cost was charge for this.
5. The Fan was check and now problem was found, except that the contact was dirty, and we did clean this for you. (Cost charge for this R160.00)
When we did call you on the morning of the 25/10/2017, you said that you did need your vehicle very urgently and will bring it back to us on a later stage. You did collect it only that afternoon.
The next morning you called in, telling us that the vehicle is overheating again. You were told to please bring it back so that we can check what the problem could be, because it was that definitely not the Fan as per your instructions. You didn’t want to bring it back.
But if the payment of the R160.00 is such a problem for you, we will gladly give you a refund.
Good day, Mr Ofentse Nyamane
Thank you for your post. It seems that you are very unhappy, for posting your grievance on all the social media networks. Not certain what you meant by us did deleted your review and blocked you from our page. But leaving that there, just the following: -
1. Your vehicle did come in on the 24/10/2017
2. On your job card you did request us to look and Quote you on the following (please note this is your exact wording): 1 Fasten Clutch Cable lite loose 2 Check fan as the car over heats in traffic 3 passenger door handle needs fixing
3. On the first day we did contact you to confirm what was wrong with the door handle and that we will be able to source a part for you and will have it the next morning. You did agree to this. (Total cost for this part and labour R 360.00)
4. The next morning this was done, and checking started on the mechanically side. The clutch cable was not loose, and you told you that one of the parts need to be ordered and we will only have this available the next week. (Selector Cables and Selector Gearbox) No cost was charge for this.
5. The Fan was check and now problem was found, except that the contact was dirty, and we did clean this for you. (Cost charge for this R160.00)
When we did call you on the morning of the 25/10/2017, you said that you did need your vehicle very urgently and will bring it back to us on a later stage. You did collect it only that afternoon.
The next morning you called in, telling us that the vehicle is overheating again. You were told to please bring it back so that we can check what the problem could be, because it was that definitely not the Fan as per your instructions. You didn’t want to bring it back.
But if the payment of the R160.00 is such a problem for you, we will gladly give you a refund.