Truly disappointed and disgusted.

Hi

Literally 1 hour ago I had purchased a calamari gatsby from Fisherman’s Lane Capricorn Muizenberg. When I arrived home to serve my family the gatsby we each had a complaint about the fact there were no calamari in the roll as well as chips that looked like offcuts. I was extremely disappointed and thought I’d call the manager to notify him on my dissatisfaction and instead of empathizing with me and apologizing and maybe even promising to do better the manager, Faizel told me that my complaint was “my opinion” and that the customer isn’t always right and in a condescending tone if I may add. Now it’s enough that meal served was unpleasant and then the manager who is suppose to be level headed and reasonable still gives you more grief. I ask kindly that I am compensated and that the behaviour changes as I have been told that this isn’t the first time. I will be contacting FASA if this isn’t resolved as customer service attendants really need to be mindful of the quality they serve and the customers that they deal with day to day.

I await your response.

Kind regards,