KG
Kemeshen G
1 reviews | Active since Mar 2009
25 Aug 2018, 21:43
Wrong order and tiny portions!
I ordered a platter for 1 and calamari strips via an online order for collection. This was for the Broadway branch in Durban North.
When I get home, what do I get? Hake and calamari, onion rings, and a half filled tiny box of calamari! I paid for a higher price meal but got the wrong order! You guys have always been a "less is more" take away where you have to pay a high price but get less actual food!
I will never buy from you people again! I don't understand how you get an online order wrong, there's no miscommunication, it's plain text.
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Fishaways's replyOfficial
06 Sept 2018, 13:10Thank you very much for taking the time to report your experience with our Broadway Durban North branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store, as well as our Customer Care, will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Fishaways Team
Customer care line: ***
Best regards,
Fishaways's reply06 Sept 2018, 13:10
Official
Thank you very much for taking the time to report your experience with our Broadway Durban North branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store, as well as our Customer Care, will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Fishaways Team
Customer care line: ***
Best regards,