1 reviews | Active since Jun 2017

02 Jun 2017, 18:28

Worst service ever

<p>We waited for more than 30 minutes for our food. Only to find it ice cold in the center. The fish platter was on the counter becomimg cold... whilst the fishcakes was burned on the outside and frozen on the inside. Several other customers complained about the same problem and a few even demanded their money back.</p>

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Replies (1)
Fishaways
Fishaways's reply05 Jun 2017, 08:33
Official

Thank you very much for taking the time to report your experience with our Highlands Centre branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

The Fishaways Team.