1 reviews | Active since Oct 2013
It was my birthday yesterday, and spent my dinner time waiting for my food! the ladies in the kitchen we just not organised.
The lady at the front desk, Petronella did not seem to have control of the whole order situation. i was asked if i wanted rice or chips when my order clearly stated it comes with both chips and rice. an hour late when i inquired about my food, that's when they started making it - and no the place was not that busy - they were just not organised.
Charles the manager spent all his time at Debonaires.
Best believe i would rather pay more at ocean basket and get great service that that return to that place - even though its literally across the road from my house.
When i returned home, it was way past dinner time and my son was already sleeping- you can imagine what a bad birthday i had! i had to eat burnt prawns!
Funny thing is, a friend did warn me about it but i thought let me try it out and have to say she was right. I will spread the word.
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Fishaways Team.
Best regards,
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Fishaways Team.
Best regards,
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