1 reviews | Active since May 2019
Wetton Circle FishAways is pathetic
I placed an online order for Wetton Circle Fish Aways on the 3/05/2019 at 9:30pm. I clearly specified the delivery time for 11:00pm. I called at 23:30 and I was told that the order was cancelled . When I asked why it was cancelled i was informed that the driver did not know where my residence was. I continued asking if the driver had called, according to the consultant the driver had called. This is false as I have been waiting for a call and I received nothing. I then got transferred to a manager. The manager was completely hopeless as he advised the same thing and when I questioned why i wasn't informed the order was cancelled he dropped the line on me. I tried calling 3 times there after and no answer. This is completely unacceptable, firstly no communication what so ever and secondly why specify a delivery time on the app if this cant be actioned. I am disgusted at the service we received and completely disappointed in the fact that I did not receive my order. The manager of the wetton store requires some training in customer
Thank you very much for taking the time to report your experience with our branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Fishaways TeamCustomer Care: ***
Thank you very much for taking the time to report your experience with our branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Fishaways TeamCustomer Care: ***
I received a call the next and spoke to woman who made it seem like I'm lying. I was unhappy with the feedback as she thinks an apology would resolve the fact that there's a lack of communication and we never received our order.
I was advised I will receive a call the Monday, since then no call. Once again a lack of communication. I think Fish Aways to to review their staff as well the people who matters are escalated to.
Still bad customer service.
Regards
A disappointed customer
I received a call the next and spoke to woman who made it seem like I'm lying. I was unhappy with the feedback as she thinks an apology would resolve the fact that there's a lack of communication and we never received our order.
I was advised I will receive a call the Monday, since then no call. Once again a lack of communication. I think Fish Aways to to review their staff as well the people who matters are escalated to.
Still bad customer service.
Regards
A disappointed customer