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CHRISTOPHER C

1 reviews | Active since Jul 2014

19 Feb 2015, 18:47

Waist of Time & Money - Poor Quality Products

I just purchased 3 x large hake and chips and 1 x pop prawns and 1 x fish cake , my order number is 23 and what shocked when i opened the packet , the fish looked like medium size fish which was so oily together with chips<br> I clearly stated the chips to be crispy<br> <br> As for the Pop prawns it was nothing like the picture and it was small and round ( only 4 )<br> The fish cakes was not cooked inside seemed like it was dipped in oil for a few seconds.<br> Being a customer of fish a ways for so many years this is definitely not the quality and value for money like <br> before<br> <br> Best part of me being such a loyal customer i drive all the way from Verulam to the Durban north which is like a 50km return to buy the food i like and yet this is the service and quality of food i get<br> <br> I leave all other fish shops in the areas near and support fish a ways but now my trust in the outlet has been broken<br> <br> I am very disappointed and i think that i will never buy fish aways again <br> <br> <br> <br> <br> <br>

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Replies (1)
Fishaways
Fishaways's reply20 Feb 2015, 09:12
Official
Hello HIGHDEFINITION01,

Thank you very much for taking the time to report your experience with our Broadway Durban North branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Fishaways Customer Care