Very poor service from Fishaways Nigel

I placed an online order and it was confirmed via sms at 18:34 this evening. At 19:25 my order was still not delivered. I phoned them and was informed that the driver had already left. At 19:35 (one full hour since confirmation was received) I phoned again as the driver still did not deliver my order. The manager then informed me that the driver had indeed already left at least ten minutes ago. Five minutes later the driver eventually arrived with our COLD food, and according to him, the order was only ready for delivery a few minutes before his arrival. Someone is lying through their teeth and this is in any case very bad service from Fishaways. I don't think I will be ordering from the Nigel store any time soon.