JG
Jerome G

1 reviews | Active since Jul 2018

08 Jul 2018, 18:56

very poor service

Sunday afternoon just decied to take a drive to conubia to get supper with the wife, so we did @ fishaways. At the tiller my wife diceded to change the order for what ever the reason as that was done one of the staff members/waitress said in zulu "hey these people don't know what they want and another started to laugh very loud and made a mock of us they didn't think that i understand and speak zulu aswell so I asked them as I was upset she said sorry with smiles on the face the manager didn't even bother to apoligise or speak with them just that it is sad to know that's how your customers are treated and apricated very disappointing....

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Replies (1)
Fishaways
Fishaways's reply09 Jul 2018, 15:38
Official

Thank you very much for taking the time to report your experience with our Cornubia branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store, as well as our Customer Care, will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

The Fishaways Team

Customer care line: ***