Very bad service
<p>Ordered online ! Searched with my address and it gave me 4 stores to order from.</p> <p>I chose the store that is 4.9 kilometers away as I thought this will be the better one to order from.</p> <p>Placed the order and paid for it online.</p> <p>And received an email and a message that the store is accepting the order. Email attached.</p> <p>Then I receive a phone call from the store stating that they do not deliver in the area!</p> <p>Told the manager to transfer the order to the branch closer and was told it can not be done.</p> <p>She told me that my money will only be transfered back to me in 24 hours which is unacceptable.</p> <p>I paid for the order and the money was taken immidiately put of my account and I have to wait 24 hours to get it back.</p> <p>I replaced an order from the store closer to me.</p>
I was told my money would be refunded within 24 hours.
now I receive a sms stating that it will only reflect in my account in 48 hours.
This will be the very last time I would ever buy anything from Fishaways and will advice and advertise to everyone I know not to either !!
I was told my money would be refunded within 24 hours.
now I receive a sms stating that it will only reflect in my account in 48 hours.
This will be the very last time I would ever buy anything from Fishaways and will advice and advertise to everyone I know not to either !!
Thank you very much for taking the time to report your experience with our Durban North branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store will be in contact with you and we do apologize for any inconvenience caused.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
FishAways
Customer Care: 0860 fisha (225587)
Thank you very much for taking the time to report your experience with our Durban North branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store will be in contact with you and we do apologize for any inconvenience caused.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
FishAways
Customer Care: 0860 fisha (225587)