Unappealing Food

I am disappointed with the quality of service that I received at Fishaways Bluehills. I went there on 16/02/2018 and ordered the F7 and after paying for it I was told that it would take 25 minutes. To my disappointment when I got home to eat the food I found tht the chips were brown and didn't look appealing. The hake and calamari rings were also burnt and the rings didn't quite match the usual standard. I even took a picture of the food. This is not the first time I experience a problem with this particular franchise as two months ago I was served hake that still had scales in it. I had to call the store, negotiate that they replace the order and give me a complimentary drink as I would have to drive back, they agreed after much negotiation. However, this time I had to settle for a meal that didn't deserve to be served to a paying customer as I couldn't manage to go back to the store. I'm never going to buy at this franchise as I don't believe that the staff here go out of their way to serve customers good quality food. I've been to the one in Broadacres and the staff is friendly and they offer the best quality food.