Unacceptable Poor Service

Placed a very basic order online on the 1st July and paid online for the order and delivery. After waiting an hour I attempted to contact the restaurant to find out what was causing the delay but had the call cut several times before I was even able to speak to anybody.

One and a half hours after placing my order for delivery to an address 4km away from the restaurant my order eventually arrived so I refused to take delivery and sent it back.

I contacted customer care via their website and received this case number CAS-***-L6D6N5 FB-CRM:***. To date the only response I have received from them was an email requesting that I provide them with information which I had already provided in my initial contact and then an sms informing me that the case had been resolved - absolutely no information as to HOW it had been resolved and certainly no refund of my payment.

Had hoped that giving a review here would Spur them into action but I can see from other reviews posted that Fishaways and Famous Brands have little regard for customer satisfaction and simply choose to ignore any form of complaint.