MS
Michelle S
1 reviews | Active since Aug 2011
22 Sept 2017, 14:00
Total Ripoff
So we decided to get takeaways last night, and all felt like Fishaways which we all love, so we get Hake and Rice and Hake and Chips, as a bit of extra spoil, I thought I would get one portion of Calamari Tubes for the three of us to share. Firstly, this is no longer on their Menu’s, so I ask the Guy taking our order, sure, he says, but we took it from the menu because people complained about the price, In hindsight, this should have been my first clue, So I pay R50 plus extra just for the tubes, we get in the car, I see this small container and my first thought is, don’t tell me this is the tubes, my daughter peeks in and says, no, it’s the lemon slices, Thank goodness I think, We get home, start unpacking the food and guess what, that small container WAS the tubes with a lemon Wedge on top.
Now this is not right!!!, You can either put the Price up like you DID!!! But keep the portion the same or you can give these ridicules portion but keep the price the same. YOU CANT DO BOTH, i.e. Put the price up to hell and gone AND give a portion that a two year old will smirk at. At least the fish was good as always. But I am done with Fishaways, You have gotten bigger than the Brand.
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Replies (2)
Fishaways's replyOfficial
28 Sept 2017, 12:34Thank you very much for taking the time to report your experience with our Norkem Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Fishaways Team.
Best regards,
Fishaways's reply28 Sept 2017, 12:34
Official
Thank you very much for taking the time to report your experience with our Norkem Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Fishaways Team.
Best regards,
MS
Michelle S's updateReviewer Update
05 Oct 2017, 11:27I have 3 words for Fishaways, “Go to Hell”
You tried to call me once, whilst I was driving home, why could you not try to contact me in office hours? Probably because you were hoping that I would not be able to answer that time, Then you have the Dam check to send me an sms saying you were unsuccessful in getting hold of me but will try once more in the next 24 hours before considering the case closed, Guess what? You never Did!!! I am done with you, like I said, Go to Hell and don’t even bother trying to contact me, because this time I will deliberately not answer, but I will badmouth you on every platform and opportunity I can get.
MS
Michelle S's update05 Oct 2017, 11:27
Reviewer Update
I have 3 words for Fishaways, “Go to Hell”
You tried to call me once, whilst I was driving home, why could you not try to contact me in office hours? Probably because you were hoping that I would not be able to answer that time, Then you have the Dam check to send me an sms saying you were unsuccessful in getting hold of me but will try once more in the next 24 hours before considering the case closed, Guess what? You never Did!!! I am done with you, like I said, Go to Hell and don’t even bother trying to contact me, because this time I will deliberately not answer, but I will badmouth you on every platform and opportunity I can get.