1 reviews | Active since Aug 2016

25 Aug 2016, 21:51

Total *******

<p>We ordered 12 fish parcels today at Fishaways Woodstock. We felt we were ********** and called the manager in charge. She asked us to return the goods and stated that she would give us a full refund (R360) as we were not satified with the size of the portions. When we arrived at the shop the manager then handed us a paper with the phone number phone number of the franchise manager. The manager stated that she could not give us a refund and that we should call head office. We left the unwanted food behind and left without a refund. We call ed head office and basically got the same story. We ordered 12 fish parcels for R26 each from the local fisheries acorss the road from Fishaways. I am so sorry that we are not able to attach the pictures here...Fishaways are a *******!!</p>

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Replies (1)
Fishaways
Fishaways's reply26 Aug 2016, 11:12
Official

Thank you very much for taking the time to report your experience with our Woodstock branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Fishaways Customer Care

Best regards,