IM
Israel M

1 reviews | Active since Dec 2017

18 Dec 2017, 14:04

The worst delivery time

I ordered a Paella and coucous meal at 12:30AM. I was told the order would take 30 - 40mins. instead my ordre arrived 1 Hour and 15 Mins late. this is after I had called to check after 40 mins had lapsed and instead I was **** to say the driver is around the corner. this is ******* service and I told the driver to go back to where he came from. it is December and around here it is very quiet, meaning no traffic!

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Replies (2)
Fishaways
Fishaways's reply01 Feb 2018, 16:25
Official

We just love hearing such awesome news! Our Customer Care team has heard this awesome news and has shared it with the store and their hard-working team, so they know that our customers are enjoying every moment there.


In the future please do not hesitate to get in touch with our Customer Care Line directly should you have any further comments or queries.


Our Warmest Regards,

The Fishaways Team

Fishaways
Fishaways's reply01 Feb 2018, 16:26
Official

Thank you very much for taking the time to report your experience with our Fontainebleu branch. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,


The Fishaways Team


Customer Care Line: ***